Privacy Policies
1. Introduction
This Privacy Policy describes how Sociedade Agrícola Santana do Campo, Lda., the entity responsible for Monte Velho Equo Resort, collects, uses, stores, and protects the personal data of users of this website.
We are committed to ensuring the confidentiality and security of personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and other applicable legislation in Portugal.
By using this website, users agree to the terms of this Privacy Policy.
2. Data Controller
Sociedade Agrícola Santana do Campo, Lda.
Herdade do Monte Velho, Santana do Campo
7040-130 Arraiolos
Portugal
Email:reservas@montevelho.pt
3. Personal Data Collected
We may collect the following personal data:
Data provided directly by the user
- Name
- Email address
- Phone number
- Country of residence
- Information related to reservations or enquiries
- Information provided through contact forms or registration in equestrian programs
Data collected automatically
When browsing the website, the following information may be collected automatically:
- IP address
- Device and browser type
- Pages visited
- Date and time of access
- Cookie data
4. Purpose of Data Processing
Personal data may be used for the following purposes:
- Responding to enquiries or contact requests
- Processing reservations or program registrations
- Managing customer relationships
- Sending communications related to requested services
- Improving the functioning of the website
- Complying with legal obligations
Where applicable, marketing communications will only be sent with the user’s consent.
5. Legal Basis for Processing
The processing of personal data is based on:
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Consent of the data subject
- Legitimate interest in managing and improving our services
6. Data Retention
Personal data will only be retained for the period necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
In general:
- Reservation-related data: for the time necessary to manage the contractual relationship and comply with fiscal obligations
- Contact data: until a deletion request is made or after a reasonable period of inactivity
7. Data Sharing
Personal data may be shared with:
- Technology service providers (website hosting, email services, online booking systems)
- Payment processing entities
- Public authorities, when required by law
In all cases, we ensure that third parties comply with appropriate data protection requirements.
8. International Data Transfers
If some of the technological services used involve transferring data outside the European Union, we ensure that such transfers are carried out using appropriate legal mechanisms, guaranteeing a level of protection equivalent to that required within the European Union.
9. Rights of Data Subjects
Under applicable legislation, data subjects have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of their data
- Restrict or object to data processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, you may contact us using the email address provided above.
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD – Comissão Nacional de Proteção de Dados).
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- unauthorized access
- loss or destruction
- improper disclosure
- unauthorized alteration
11. Cookies
This website may use cookies to improve the browsing experience and analyse website usage.
Cookies are small files stored on the user’s device that allow recognition of future visits and help improve the functionality of the website.
Users may configure their browser to refuse cookies or to alert them when cookies are being used.
12. Changes to this Policy
This Privacy Policy may be updated periodically. The most recent version will always be available on this website.
13. Contact
For any questions regarding this Privacy Policy or the processing of personal data, you may contact:
